WestRock wanted to design and develop a bespoke mobile app and management system that would allow them to process design requests quickly and efficiently. They did not have a process in place to handle new requests from customers which ultimately meant they were taking much more time to complete the request than they would have liked. As there was no official process in place, they got many different types request from a wide variety of clients. Design requests were often unsubstantiated in the first instance and it took a lot of time for the design team to put together the specification they needed to effectively design the best solution. Therefore, WestRock wanted to develop an app that allowed them to display a catalogue of pre-created designs, a process for requesting bespoke designs and the ability for customers to manage their requests through the app. One requirement that was relatively new to us a technological solution was that WestRock wanted their customers to be able to take a photo of the item they want to package and annotate it with text, measurements and add free hand drawing to the image and submit it with their request in the app. Finally, WestRock needed a content management system that was simple and easy to use that would allow them to manage the content in the app.