SUPPORT

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When choosing a technology partner, it is crucial that they have a robust and effective approach to both reactive support and proactive maintenance as it is likely to take a mix of both to ensure you achieve the desired results from your digital solution.

Reactive Support

Scaffold Digital have been successfully supporting digital solutions since our inception in 2008. Over the years we have refined our support process to ensure we provide all of our clients with the reassurance and confidence they need to enhance and maintain their digital product, ultimately helping them to achieve their long-term digital strategy.

With staff available during office hours for all clients, our manned help desk will track your issue from initial enquiry through to resolution keeping you up to date at every point during the process. Our team can also offer out of hours support upon request, tailoring our offering to the needs of your business.

Proactive Maintenance

Whilst a reactive support service is important, some of the biggest gains and cost savings can be found in proactively maintaining your digital solution. Proactively maintaining your solution means working alongside us as your technology partner to extend, update and maintain the functionality of your solution, always looking for ways to help streamline processes and improve engagement.

Proactive maintenance helps to increase the lifetime value of the digital product you have built. Maintenance contracts can be fully tailored to meet the needs of your business and budget available to ensure you get the most from your solution.